Give customers an always-on professional service window
Multi-channel intake, AI-assisted replies, ticket flow, self-service knowledge base, SLA monitoring — boost both customer experience and support efficiency.
4 core Live Customer Service capabilities
Turn the support center from a cost center into a growth lever.
Multi-channel customer intake
Web pop-ups, In-app Chat, social, and email all flow into the same hub — it doesn't matter what entry point customers use.
AI assist + real-time translation
AI suggests replies for agents; multilingual customers ask in their language and agents read in theirs.
Ticketing system + SLA
Convert complex issues into tickets with auto-escalation on overdue. SLA hit-rate visible on a team dashboard.
Knowledge base + customer self-service
Feed help docs to AI — 80% of customer questions answered instantly with citations; only 20% need a human.
Who's using SaleWisely Live Customer Service
SaaS companies
Embed support inside the product — enterprise customer issues answered in 5 minutes.
Cross-border e-commerce
Pre- and post-sale fully managed for multilingual customers — conversion up 30%.
Service-oriented SaaS / API vendors
Support and engineers answer collaboratively — complex issues never slip through.
"After moving customer support from email + WeChat groups + Issues into SaleWisely, our first-touch ticket resolution went from 68% to 95%."
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Empowering Your Business
Every conversation is a sales opportunity. The global market is within reach.
Join 300,000+ businesses using SaleWisely to turn conversations into revenue.