Features / Data Analytics

Turn every conversation into a measurable business metric

Support response time, customer satisfaction, sales funnel, channel ROI, segment performance — all visualized in charts.

30+
Built-in visualization charts
real-time
Data refresh rate
no-code
Custom report skill barrier

4 core Data Analytics capabilities

Free your data from Excel.

Support efficiency dashboard

Response time, tickets closed, CSAT / NPS, SLA hit-rate — sliced by team / individual / time period.

Sales funnel analysis

Quantify conversion rate, dwell time, and drop-off reasons at every stage: inquiry → quote → sample → close.

Channel ROI comparison

Side-by-side comparison of acquisition cost / conversion / LTV across WhatsApp / email / IG / website.

Custom reports + export

Drag-and-drop report builder, scheduled email delivery / API sync to BI / one-click Excel export.

Who's using SaleWisely Data Analytics

01

Operations directors

Monthly business reviews: see which channel has the best ROI and which agent needs training.

02

Support managers

Watch the live performance dashboard — spot dips in agent efficiency the same day.

03

Cross-border e-commerce marketing

Compare campaign performance across countries / promotions side by side — budget allocation backed by data.

What customers say
"Monthly reports used to take 3 days of data export and tabling. Now we just open the dashboard — manager meetings happen straight off the screen."
Shen Li Sales Director, a foreign-trade building materials company
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