Author archive
Alex Chen
SaleWisely contributor
Alex Chen is listed as a SaleWisely blog contributor. This archive collects articles published under this byline.
Experience
Published SaleWisely contributor.
Archive
Articles by Alex Chen
WhatsApp Service Message Pricing 2026: Costs & Rates
WhatsApp Service Message Pricing 2026 explained. Learn about the new 1,000 free messages per phone number, country rates, cost calculations, and practical ways to reduce your WhatsApp support costs after Oct 1, 2026.
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Omnichannel vs. Multichannel Customer Support: What's the Difference?
Omnichannel vs multichannel customer support: What’s the real difference? Learn how connected channels reduce repeated questions, improve handoffs, and when your team actually needs omnichannel.
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HubSpot Service Hub Alternative: Pricing, Features, and Costs
Compare HubSpot Service Hub pricing and features with SaleWisely: omnichannel messaging, 70+ languages, unlimited seats, no per-seat fee.
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Is Customer Service Software Easy to Use for Non-Technical Users?
Customer service software can be easy to use even without technical skills. See what makes a platform easy to learn and how to test it on real tasks.
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TikTok Messaging Ads: How to Turn Clicks Into Real Conversations (and Leads)
Learn how TikTok Messaging Ads work, the difference between Direct and Instant Messaging Ads, how to set them up, and how to turn ad clicks into real conversations and qualified leads.
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How to Choose Customer Service Software for a Global Business
Learn how to choose customer service software for a global business based on your support stage, with practical guidance on omnichannel support, AI, multilingual service, ticketing, CRM, and integrations.
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WeChat Auto Reply: How to Set It Up on Official Accounts
Learn how to set up WeChat auto reply with welcome messages, message-received replies, keyword rules, matching methods, testing tips, and human handoff.
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TikTok Business Messaging API: Access, Limits & Multi-Account DM Management
Learn what the TikTok Business Messaging API is, how access works, key limits, and why multi-account DM management can be complicated. Compare custom API integration with ready-made messaging platforms.
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Who Is Zendesk’s Biggest Competitor?
Freshdesk is one of the closest traditional competitors to Zendesk, but the right alternative depends on your workflow. Compare Intercom, Salesforce, Gorgias, Front, and more by use case.
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Shopify AI Agents Are Here. Is Your Store Ready to Convert Them?
Shopify AI agents are bringing a new type of traffic. Learn how to prepare your store, answer shopper questions faster, and turn AI-driven discovery into real sales.
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What Is an Omnichannel Platform?
An omnichannel platform connects customer channels like WhatsApp, Instagram, email, and chat into one system. Learn how it works, how it differs from multichannel, and how to choose the right platform.
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Best Free Customer Service Software in 2026: 13 Free Options Compared
Compare the best free customer service software in 2026. See free forever plans, seat limits, channels, AI, and which tools work best for small businesses, live chat, WhatsApp, and IT support.
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How to Sell on Instagram DMs Without Being Pushy
Learn how to turn Instagram DMs into sales naturally—without coming across as pushy. This guide covers the complete DM sales funnel, practical conversation scripts, objection-handling techniques, and ways to scale your outreach with automation tools, so every conversation feels more personal, productive, and effective.
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