1. Overview
This guide is for operators running customer service / marketing with LINE personal accounts on SaleWisely. The goal: over the first 1–2 weeks, warm a new account into a healthy one that looks like a real person on a clean network, sharply lowering ban rate.
Core idea: LINE scores each account with an overall trust score. The biggest difference from other channels: LINE is especially strict about adding friends — be extremely conservative on new accounts; and never create groups on a new account.
2. LINE risk control (vs other channels)
LINE doesn't ban on a single threshold; it continuously judges whether an account behaves like a real person. The most common triggers for restriction/ban:
- Adding friends too fast: a new account adding many people, mass-messaging or joining many groups in a short time → flagged as marketing/spam (LINE's #1 control point).
- Creating groups on a new account: extremely high risk; almost always triggers on new accounts.
- Abnormal login environment: frequent IP changes, shared proxies, free VPNs, emulators/cloud phones, multiple accounts on one device.
- Poor number source: virtual numbers, OTP-farm numbers, number ranges registered many times.
- Blocks/reports: heavily weighted.
Bans are severe: after permanent suspension the account is auto-deleted and hard to restore; appeals are case-by-case with no guarantee. Prevention matters far more than recovery.
3. Startup SOP
Number source & registration
- Use a clean phone number that has never registered LINE (physical SIM preferred); virtual / OTP-farm numbers are far more ban-prone.
- Registration: fixed residential IP, login location consistent with registration location; one account per device, no emulators/cloud phones.
- Keep number country, IP country and profile language consistent.
First 3 days: only complete the profile, don't add or send
- Upload a photo, set a nickname and a short status message; browse around.
- Don't add friends, mass-message or create groups — make the account look like a real person is using it.
4. Staged ramp (LINE is more conservative)
Ramp a new account gradually; LINE needs to be more conservative than other channels. This is the baseline we settled on from testing:
| Stage | Friend-adds/day | Behavior |
|---|---|---|
| Day 1–3 | 0 | Only complete profile + browse; no adding/sending |
| Day 4–7 | 2–3 | A few adds + casual chat with stickers/emoji |
| Day 8–14 | Gradually more (~5–8) | Some group joining, voice/video calls |
| Mature (2 weeks+) | Still restrained (≤10–20) | Mostly normal; prefer inbound adds |
Two hard rules: wait at least 4 days after registration before adding friends; never create groups while the account is new.
Pacing details
- Randomize spacing of adds and messages, match daytime hours, no bursts.
- Favor natural conversation with text + stickers/emoji.
5. Adding friends & outreach (highest risk)
LINE friend-adding works via ID search / phone number / QR code / inside groups. Adding many strangers proactively is the #1 ban trigger, especially fatal for new accounts.
- Prefer letting customers add you: share your LINE ID / QR code / add-friend link, website widget, ad landing pages.
- When you must add: throttle hard (2–3/day for new accounts), only add people with a reason, chat naturally first before sending any link/ad.
- Being blocked/reported sharply lowers the account's standing — keep your acceptance rate healthy.
6. Content strategy
- Early on, favor natural conversation with text + stickers/emoji; few links, little mass-messaging.
- Disable broadcast for new accounts; even mature accounts need de-dupe + variants + throttling.
- No keyword stuffing/spammy CTAs, no suspicious links or attachments.
7. Monitoring & ban handling
Signs warm-up succeeded
- Adding friends is no longer restricted; acceptance rate clearly improves.
- Messages/images/stickers send normally.
- Login no longer asks for verification frequently.
- Can join groups normally.
Warning signs (slow down / isolate the account)
- Login frequently asks for verification (SMS/device).
- Adding friends frequently fails / is restricted; acceptance rate plunges.
- Sending anomalies, rising blocks/reports.
What to do on restriction / ban
- On a restriction: stop and slow down immediately, check IP and behavior, don't push through.
- 'Banned / cannot log in': a permanent LINE ban auto-deletes the account — file an official LINE appeal (case-by-case, no guarantee); if it never recovers, switch numbers.
8. Built-in protection & operator actions
SaleWisely already has multiple built-in protections to lower ban rate: human-like send & friend-add pacing, risk monitoring with auto slow-down/pause, a stable device and network environment, and more — operators don't need to manage the internals.
What operators should do:
- Ramp by account age: keep new accounts strictly on the staged table; no adds in the first 4 days.
- No groups on new accounts: don't create groups before the account is warmed.
- Restrain friend-adding: prefer letting customers add you; throttle proactive adds hard.
- One account = one dedicated IP, login location matching registration; don't hop IP/country.
9. Common pitfalls
Common pitfalls
- New account adding friends / broadcasting / creating groups on day one → banned.
- Multiple accounts on one device / emulators / cloud phones → flagged instantly as abnormal.
- Frequent IP changes / shared proxies / free VPNs → risk-controlled.
- Saving money with virtual/OTP-farm numbers → very low startup success.
- Pushing through after a restriction → turns a temp restriction into a permanent ban.
Compiled from SaleWisely's long-term hands-on testing across many real accounts.